Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachlor Degree
Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Provide hardware/software support for configured services running on various platforms. - Implement technology at the operating system-level across all server and network areas. - Troubleshoot at L1 and L2/ basic and intermediate levels. - Assist in maintaining production and development systems. - Collaborate with team members to resolve technical issues. - Document technical solutions and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support. - Strong understanding of IT service desk operations. - Knowledge of hardware and software troubleshooting techniques. - Experience in providing technical support for software products. - Familiarity with operating system-level technology implementation. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - This position is based at our Bengaluru office. - A Bachelor's Degree is required.
Bengaluru
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