Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : SD-WAN Operations
Minimum 5 year(s) of experience is required
Educational Qualification : Graduated CCNP certification in Routing switching and ITIL Certifications

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve resolving client issues, communicating with clients and internal teams, and ensuring the smooth functioning of our systems. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure effective communication with clients to understand and resolve their issues. - Interpret client issues and design appropriate resolutions based on product knowledge. - Collaborate with internal teams to ensure the smooth functioning of systems. - Manage and prioritize tasks to meet client and system requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Good To Have Skills: Experience with SD-WAN Operations. - Strong understanding of network infrastructures and protocols. - Experience in troubleshooting and resolving network issues. - Knowledge of routing and switching technologies. - Familiarity with ITIL best practices for IT service management. Additional Information: - The candidate should have a minimum of 5 years of experience in Network Infrastructures. - This position is based at our Pune office. - A Graduated is required.