Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Application Tech Support Practitioner, you will be responsible for providing critical incident management support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, using exceptional communication skills to keep world-class systems running. Roles & Responsibilities: - Provide critical incident management support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. - Act as the ongoing interface between the client and the system or application, utilizing exceptional communication skills to keep world-class systems running. - Interpret and design resolutions based on deep product knowledge, utilizing critical thinking skills to provide effective solutions. - Collaborate with cross-functional teams to ensure timely resolution of critical incidents, utilizing strong interpersonal skills to build effective relationships with stakeholders. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong understanding of IT operations and support processes. - Experience with incident management tools and processes. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have a minimum of 3 years of experience in Critical Incident Management. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office.