Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM z/OS
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : University degree in computer science engineering or equivalent
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing technical support to end-users. Your expertise in IBM z/OS and Mainframe DevOps will be essential in troubleshooting and resolving complex issues. Join our team in Bengaluru and contribute to the success of our organization. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure the smooth functioning of critical business systems. - Identify and resolve issues within multiple components of the applications. - Provide technical support to end-users. - Troubleshoot and resolve complex issues. - Collaborate with cross-functional teams to ensure effective problem-solving. - Contribute to the continuous improvement of application support processes. - Stay updated with the latest technologies and industry trends. - Train and mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS, Mainframe DevOps. - Strong understanding of software troubleshooting and problem-solving. - Experience in analyzing and resolving complex application issues. - Knowledge of application support processes and best practices. - Excellent communication and interpersonal skills. - Ability to work effectively in a team environment. - Good To Have Skills: Experience with cloud-based application support. - Familiarity with ITIL framework and incident management processes. Additional Information: - The candidate should have a minimum of 7.5 years of experience in IBM z/OS. - This position is based at our Bengaluru office. - A University degree in computer science engineering or equivalent is required.
Coimbatore
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