Skip to main content Skip to footer

IT Service Management Representative

Bengaluru Job No. atci-4264922-s1661589 Full-time
Apply Now

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Configuration Database & CI Management
Good to have skills : Asset Management
Minimum 0-2 year(s) of experience is required
Educational Qualification : Fresher with good communication and soft skill

Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: - Manage the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. - Support the infrastructure service management lifecycle, including incident management, problem management, change management, and release management. - Provide operational support, ensuring production systems and devices are online and available. - Maintain the Configuration Management Database (CMDB) and ensure Configuration Items (CIs) are accurately identified, controlled, and verified. Professional & Technical Skills: - Must To Have Skills: Experience in Configuration Database and CI Management. - Good To Have Skills: Experience in Asset Management. - Knowledge of ITIL processes and best practices. - Experience in incident management, problem management, change management, and release management. - Experience in managing IT production systems and services. - Experience in maintaining the Configuration Management Database (CMDB). Additional Information: - The candidate should have a minimum of 0-2 years of experience in Configuration Database and CI Management. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. - This position is based at our Bengaluru office.

Qualifications

Fresher with good communication and soft skill

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review

 

MORE ACCENTURE INDIA RATINGS & REVIEWS

Life at Accenture

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Learn more about Accenture

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.