Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelor Degree

Summary: As an Application Tech Support Practitioner, you will be responsible for providing exceptional service desk management to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide exceptional service desk management to clients, accurately defining client issues and designing resolutions based on deep product knowledge. - Utilize exceptional communication skills to keep our world-class systems running. - Act as the ongoing interface between the client and the system or application. - Interpret and design resolutions based on deep product knowledge. Professional & Technical Skills: - Must To Have Skills: Service Desk Management. - Strong understanding of IT operations. - Experience with incident management and problem management. - Experience with ITIL framework. - Experience with ticketing tools such as ServiceNow or Remedy. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. - This position is based at our Bengaluru office.