Project Role : Application Developer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : Service Integration and Management (SIAM), ServiceNow IT Service Management, Critical Incident Management, eCommerce & Digital Marketplaces
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : completed 15 years of formal education.

br/>Key Responsibilities : a-Create process flows for service management process b-Ensuring service support delivery like 1st 2nd 3rd line support for all incident and problem related activities for the service c-Resolving adhoc challenges Service delivery by coordinating with multiple teams d- Govern and Maintain sevice delivery SLAs and KPIs br/>Technical Experience : a-Good understanding of ServiceNow Platform including, but not limited to, ITSM, Change Management, etc b-Minimum 6-7 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR br/>Professional Attributes : a-Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum br/>Educational Qualification : completed 15 years of formal education.