Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : Service Desk Voice Support
Minimum 0-2 year(s) of experience is required
Educational Qualification : Bachelors degree
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Desk Management Good to Have Skills : Service Desk Voice Support Job Requirements : Key Responsibilities : "a: L1 Service Desk Call taking profile. b: Respond to the issues reported by customer predominantly through voice and email, chat. c: Identify, investigate, and diagnose the issue. d: Provide resolution to customer based on inscope processes. e: Follows the incident life cycle as defined by process. - log the incident. - categorize and document. - resolve or assign the incident to relevant assignment group. f: Achieve client and Accenture defined targets." Technical Experience : "a: Incident management and usage of ticketing tools b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills c: One to three years of experience d: Minimum one year of experience in Service Desk domain supporting global customers" Professional Attributes : "a: Excellent verbal and written communication skills with email etiquette and customer service skills b: 24x7 Support, mostly night shifts and rotation are ONLY as per project requirement c: 5 days working from office per week with two weekly offs based on roster" Educational Qualification: Bachelors degree Additional Info : Flexibility to work in shifts, weekends and Indian holidays, Location-Bengaluru, Gurugram Only
Pune
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