Delivery Operations Senior Analyst
Designation: Delivery Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
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What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. • Actively participate in all process related business meeting in-person or virtually through conference calls. • Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. • Participate in and/or support during Client visits. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls. • Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months. • Work collaboratively with all internal & Third party stakeholders to achieve Business goals. candidates with Compensation & Benefits experience. • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. • Creates a logical plan, realistic estimates and schedule for an activity or project segment. • Ensures progress, issues and agreements are properly documented and acted upon. • Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. • Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. • Participates in various Internal or Client initiatives related to Process. • Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. Design processes for performing salary adjustments, providing bonus / incentives, maintaining salary and job tables and managing employee stock purchase plan. • Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. • Coordinate and support annual compensation processes including merit reviews, bonus distributions, and incentive payouts, ensuring data accuracy and policy compliance. • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. • Escalate issues and seek advice when faced with complex issues/problems.
What are we looking for? • Good organizational & prioritisation skills. • Analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills. Strong English language communication skills Excellent Customer Service skills • Oversee day-to-day operations of the Benefits and Compensation team, ensuring timely and accurate processing of employee requests, transactions, and escalations. • Lead and mentor a team of HR associates, providing guidance, training, and performance feedback to build subject matter expertise and service excellence. • Act as the primary escalation point for complex compensation adjustments, benefits issues, and policy interpretation, ensuring resolution aligns with internal standards and regulatory requirements. • Collaborate with HR Business Partners, Payroll, Finance, and external vendors to ensure seamless execution of compensation cycles and benefits programs. •
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts
Mumbai
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