Order to Cash Operations Analyst
Designation: Order to Cash Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
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What would you do? Offer a professional approach to interact and support US Foods vendors and sales organization to deliver an exceptional experience. Provide support in performing high volume transactions and administrative duties. Effectively communicate with Requestor, Finance, Sales/Market, etc. Our Customer Contact Teams are responsible for reviewing and approving Credit & Debit invoices through Service Requests raised by Customer contact representative. • Ensure timely validation and approval of service requests while maintaining accuracy and keeping SLA/KPI metrics in the green Daily Operations – 100% Focus on the timely and accurate completion of high-volume customer support transactions including, but not limited to: • Validating the Service request (Product, Customer, supporting documents etc) • Review information prior to approving Credit/Debit invoice. • Work with Requestor & Finance dept for any queries. • Other data entry or administrative duties assigned. • Document and maintain accurate customer information in the CRM system (contact information, preferences, Service Requests, inquiries, complaints, comments, action taken, etc.). • Timely and accurate response to requests, strive to resolve issues correctly the first time. • Escalate inquiries to appropriate resources (Finance), as needed. • Open to work Night Shifts (US Time Zone) Design the process and configure the technology to support the process of creating and issuing customer invoices that begin with the creation of an invoice and end with the issuance of an invoice and creation of a corresponding receivable.
What are we looking for? •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Detail orientation •Ability to establish strong client relationship
Roles and Responsibilities: Related Experience: • 6-7 years’ experience in any back office, SOP driven process • Experience in food service distribution preferred but not mandatory. • Experience working virtually a plus. • Experience in OTC Billing & Deduction process Knowledge/Skills/Abilities: • Must possess strong problem-solving skills. • Provide leadership and guidance to the team members. • Foster a positive and collaborative work environment. • Motivate and inspire team members to achieve their best. • Must possess good People Management experience, handling a team size of 12-15 • Demonstrate Ownership in driving SLA/KPs • Drive productivity and efficiency of the team • Drive innovation and automation culture in the team • Presentation skills/client management
Bengaluru
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