Business Transformation Manager
Designation: Business Transformation Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead. In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.
What are we looking for? • 8–15 years of overall experience in experience in managing transformation for contact center operations with deep domain knowledge • 3-5 years’ experience of managing large scale transformation projects • Experience of working in shared service environment (BPO Provider or Captive) • Working knowledge of automation platforms (UiPath, Power Automate), analytics tools (Power BI, Alteryx), GenAI apps • Strong problem-solving, project management, and stakeholder engagement skills • Adaptable and flexible • Detail orientation • Ability to establish strong client relationship • Commitment to quality • Strong analytical skills • Ability to manage global teams • Black belt certification required • Working knowledge of Salesforce, Genesys preferred
Roles and Responsibilities: • Conduct process diagnostics, deep dives, and opportunity assessments (automation, analytics, simplification, optimization) • Prepare initiative document e.g. Project Charter defining timelines, resource requirement, dependencies and risks etc • Align resource requirement and timeline with COEs(Automation, Analytics etc) • Track initiative progress, identify and high lights challenges; and work with relevant teams internally and in the client organization to resolve the same • Prepare and distribute progress report in standard formats defined by PMO • Align Change Management strategy and action plan and support in executing the same • Collaborate with wider ecosystem to understand innovations and assess the relevant of same for client context
Navi Mumbai
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.