Service Delivery Ops Specialist
Designation: Service Delivery Ops Specialist
Qualifications:Master of Business Administration
Years of Experience:7 to 11 years
About Accenture
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What would you do? "We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model. The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business. Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. "
What are we looking for? "• Should be responsible for administrating and Servicing the Participation/Syndication loan functions • Be the SME and supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, Collection of interest, Nostro / Wire & Past Due Reconciliation. • Hands on experience with Loan IQ / ACBS Loan Systems / MTS applications • Ensure that day-to-day tasks are completed on the agreed deadlines and quality per the SLA. • Win the confidence of client through regular and proactive interaction. • Handle client queries through e-mail as well as through call and increasing the Domain/customer satisfaction year by year. Should work with several key internal and external clients. These include the Client Operations team/ Front Offices, Agent banks and our internal Onshore team. The importance of building a network and providing credibility to the broader stakeholder group is crucial. • Provide ad hoc information to key stakeholders and will take responsibility for providing relevant management information (MI) to senior management and will use this information to predict trends and spikes in work volumes to plan the strategy and resourcing of their a "
Roles and Responsibilities: "• Should be responsible for administrating and Servicing the Participation/Syndication loan functions • Be the SME and supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, Collection of interest, Nostro / Wire & Past Due Reconciliation. • Hands on experience with Loan IQ / ACBS Loan Systems / MTS applications • Ensure that day-to-day tasks are completed on the agreed deadlines and quality per the SLA. • Win the confidence of client through regular and proactive interaction. • Handle client queries through e-mail as well as through call and increasing the Domain/customer satisfaction year by year. Should work with several key internal and external clients. These include the Client Operations team/ Front Offices, Agent banks and our internal Onshore team. The importance of building a network and providing credibility to the broader stakeholder group is crucial. • Provide ad hoc information to key stakeholders and will take responsibility for providing relevant management information (MI) to senior management and will use this information to predict trends and spikes in work volumes to plan the strategy and resourcing of their area. In addition, the role holder will build strong cross departmental relationships and ensure all risk and control functions are adhered • Lead and drive the identification of process improvements and synergies on an ongoing basis and will liaise with subject matter experts (SMEs) on project enhancement for existing and new markets and will monitor trends to make the processing of business more scalable within their budgeted headcount • Candidate will have extensive experience of managing multiple teams. Should have excellent attention to detail with a high level of strategic vision and demonstrate a practical knowledge of the implementation and execution including but not limited to, performance development, managing poor performance and managing attendance. • Should have experience of developing succession and a strong management team, within which they will proactively drive team cohesion • Should have excellent influencing skills and the ability to solve problems effectively and creatively. Ability to manage time and workload effectively and ensure that a quality output is delivered by themselves and their team in a timely manner to internal and external clients. "
Chennai
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