Service Delivery Ops Team Lead
Designation: Service Delivery Ops Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This role demands expertise in both graphics and media development, with the ability to lead the design, execution, and delivery of high-quality visual and media content for learning and communication initiatives. It combines creative leadership, technical know-how, and strong project management skills. Communication & Stakeholder Management Communicate effectively by presenting design ideas clearly, explaining trade-offs, and collaborating seamlessly with stakeholders. Adaptability & Innovation – Keeps up with design trends, new tools, and emerging technologies in graphics and media. Minimum of 9 years of hands-on experience in visual and graphic design, with proven expertise in tools such as Adobe Photoshop, Illustrator, and video/audio production software. Experience in motion graphics, animation, and multimedia content creation is highly desirable. Minimum of 3 years of experience in handling design team.
What are we looking for? •Written and verbal communication Bachelor’s degree preferred in Visual Communication, Graphic Design, Multimedia Design, Fine Arts, Animation, or a related field. Equivalent professional experience will also be considered. Reports to: Media /Graphics Manager, Media / Graphics Senior Lead, Project Managers Supervises: 2-3 Contractors, Media / Graphics Analysts and Senior Analysts External Relationships: Client Subject Matter Experts •Critical Thinking •Problem Management
Roles and Responsibilities: Creative Direction • Design and produce graphics, animations, and visual elements for eLearning, interfaces, and interactive content. • Define and execute Visual design strategy as per project’s unique requirements • Guide creative direction in alignment with project goals and brand standards. • Ensure graphics meet accessibility, branding, and quality benchmarks. • Manage end-to-end production processes – including pre-production planning, video shoots, editing, and post-production. • Ensure quality standards are met through regular reviews and feedback. • Maintain compliance with firm standards and industry best practices. . Project & Resource Management • Estimate effort, manage resources, and outsource graphic work when necessary. • Manage media budgets, timelines, and vendor contracts. • Communicate trade-offs and production decisions with stakeholders. • Coordinate media production across multiple projects and teams. • Mentor junior graphic designers and support their growth.
Navi Mumbai
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