Service Delivery Ops Analyst
Designation: Service Delivery Ops Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Technical Architect supports the Accenture’s Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- Architect Develop learning activities and supporting materials according to the content design plan.
What are we looking for? •Written and verbal communication B.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics •Critical Thinking •Problem Management 5+ years’ experience preferably in the learning industry.
Roles and Responsibilities: • Responsible for developing the courses as per the templates provided using different authoring tools. • Expected to have good knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors – to deploy and test the courses to provide best user’s experience. • Expected to explore and learn the new authoring tools/ platforms available. • Work in collaboration with ID and media team to develop and deliver the courses. • Responsible for reporting status of work/tasks assigned to them with leads/ stakeholders. Knowledge/Skills Requirements: • Working inside a small team developing web /app-based solution using common development languages/authoring tools • Has an in-depth understanding of Authoring tools – Articulate 360/Lectora/Captivate/Flow 2/GOMO • Has good knowldege of HTML5, CSS3, JavaScript, XML • Strong English written / verbal communication skills. • Strong problem-solving skills and ability to carry out research as necessary. • Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments. • Familiarity / expertise in industry standard learning courseware frameworks: SCORM 1.2, SCORM 2004, AICC
Navi Mumbai
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