Business Advisory Analyst
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 yrs
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? responsible for collecting, analyzing, and reporting complaint data for the purposes of monitoring the customer complaint management program. You’ll use your product knowledge and analytic skills to effectively track and communicate the customer experience and friction points to the senior leadership.Will craft well-written summaries of the results of data analyses in written reports, perform quantitative analysis of collected data, make recommendations, and perform follow-up inquiries/work.
What are we looking for? •Banking, Financial Services•Written and verbal communication- Interpret data and author reporting of complaint metrics, trends, and themes to inform leadership and relevant stakeholders of the health of the complaint management program- Identify through reporting and analysis key insights, customer friction points, and process gaps to drive positive change- Develop robust, timely reporting to inform gaps and opportunities within the organization- Responsible for creating guidelines and maintaining guideline documents for data monitoring activities- Develops and maintains documentation of data definitions, sources, and relationships, including data dictionaries, and other documentation describing what/how/where/why data is stored, and how to access the data- Prepare tracking metrics and performance presentations with visualization for senior management and various forums-Work as a liaison with process owners to ensure they are informed on complaints impacting their respective areas and to drive resolution accountability-Provide effective follow-up with business partners to gather and report their progress to improve complaints within their ownership•Fraud Risk Management- 3+ years experience in reporting and analytics; a strong ability to analyze data to identify actionable insights formulated in compelling recommendations and easy to understand reports- Experience using Excel /Google Sheets for data analysis- Ability to create and maintain Tableau dashboards; use SQL for pulling data for adhoc analysis and ongoing reporting needs- Experience in US consumer banking is preferred- Ability to use data to effectively develop executive-level presentations
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems• Your day to day interactions are with peers within Accenture• You are likely to have some interaction with clients and/or Accenture management• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments• Decisions that are made by you impact your own work and may impact the work of others• In this role you would be an individual contributor and/or oversee a small work effort and/or team• Please note that this role may require you to work in rotational shifts
Bengaluru
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