Business Advisory Senior Analyst
Designation: Business Advisory Senior Analyst
Qualifications:BE/Diploma in Automobile
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Provide Technical repair assistance to Automotive Dealer technicians. The selected candidates will provide support to repairers facing challenges in diagnosing or fixing technical issues with vehicles under repair. This support includes: Understanding and identifying the solution for repair issue Ensuring all available resources have been utilized (Accenture search tool, Client provided search portals and service manuals) Following the client’s standard repair recommendations You will be aligned with our Automotive Aftersales vertical and help us in the system of organizations, people, activities, information, and resources involved in resolving complex technical queries from dealership. Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard labor time) • Implement practices to improve operational efficiencies within process. Define warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions.
What are we looking for? • 5-8 years of experience in Automobile industry / Automotive Dealership /Warranty part analysis / Field Engineers / Service Engineers •Automotive Warranty •Problem-solving skills •Adaptable and flexible •Ability to establish strong client relationship •Results orientation •Hands-on experience with trouble-shooting •Excellent written English skill • Written and verbal communication - Automotive Vehicle Diagnostic - Auto technical Field Support
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts
Navi Mumbai
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