App Automation Eng Senior Manager
Designation: App Automation Eng Senior Manager
Qualifications:Any Graduation
Years of Experience:15 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model and drive exceptional results. • Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domain • Significant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer success • Experience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable • Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely manner • Should be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignments • Collaborate effectively with cross-functional teams and stakeholders across different levels of the organization (both internal and external) • Excellent communication, executive presentation, and highly refined interpersonal skills • Driven to make customers successful, regardless of challenges or obstacles and be result-oriented • Understand business processes and interactions with IT systems/ERP • Ability to assess risks proactively and mitigate those in a timely manner
What are we looking for? • Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domain • Significant and varied technology implementation experience in Customer Operations landscape for large clients enabling automation, digital adoption and customer success • Experience in implementing in-house assets and third-party products such as AWS Connect, Genesys Cloud, Salesforce, Zendesk etc. and working closely with product vendors would be highly desirable • Possesses strong analytical and problem-solving skills, with the ability to identify and resolve complex issues to closure in a timely manner • Should be assertive and have latitude in decision-making and determination of objectives and approaches to critical assignments • Collaborate effectively with cross-functional teams and stakeholders across different levels of the organization • Excellent communication, executive presentation, and highly refined interpersonal skills • Driven to make customers successful, regardless of challenges or obstacles and be result-oriented • Understand business processes and interactions with IT systems/ERP • Ability to assess risks proactively and mitigate in a timely manner
Roles and Responsibilities: • In this role you are required to deliver technological solutions to our clients by working closely with Operations delivery and transformation teams to maximize intended operational and business benefits effectively • Requires involvement in setting strategic directions to establish near-term goals for area(s) of responsibility and should drive asset adoption actively • Interaction with senior management levels at client and/or within Accenture, involving negotiating or influencing on design aspects, product roadmap definition and in realizing outcomes • Manages teams effectively and motivates through personal excellence • Takes full responsibility to resolve any issues in delivery in a timely manner by liaising with necessary stakeholders successfully • Manages the Product Managers/Leads for each individual technology component of the solution. • Participate in regular periodic status calls with account leadership and Steering Committee Location Requirements: • Role is based in Bangalore, but other locations considered for exceptional candidates. • This role will require daily coordination among stakeholders in India, Europe, Philippines, and North America.
Bengaluru
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