Service Delivery Ops Team Lead
Designation: Service Delivery Ops Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
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What would you do? • How to provide solutions to across a variety of industries, whilst referencing past deliveries of end-to-end Source to Pay programs • How to drive Procurement organizations through sustainable changes • To transform leading organizations and communities around the world Accenture is seeking a Sourcing Execution Specialist to provide full, life cycle procurement support related to FS & CRE spend areas including: Facilities Maintenance (Hard / Soft Services), Real Estate and brokerage services. In this capacity, you will have frequent interaction with team members and customers in the execution of projects that help customers achieve significant value in the form of improved pricing, quality, delivery, supplier performance and other aspects of total cost. You will execute sourcing and procurement solutions designed to drive spend capture. Provide industry and supplier research, market intelligence and financial analyses support to client. You will gain exposure to all aspects of the sourcing process, including Negotiations and Contracting and expand supplier and customer management skills. You will master project management skills and deepen category-specific knowledge to bring added value to sourcing projects and advance career development. This role will work collaboratively with cross-functional team members to deliver significant results. •Candidate should be flexible with working hours as he/she must work with global stakeholders.
What are we looking for? • Exceptional multi-tasking skills with the ability to manage end-to-end project cycles • Good communication, including some level of technical terminology/ vocabulary specific to the categories to source/procure • Candidate should have a detailed knowledge of appropriate commercial models and approaches/techniques necessary to achieve best in class deals within the Facilities Services and Commercial Real Estate industry (i.e. banking, retail, industrial, healthcare, etc.) • Proven analytical skills in terms of numeric (e.g. spreadsheets) and text based (e.g. reading terms and conditions) analysis, converting information into tangible recommendations to clients • Experience of working with clients and stakeholders in international environment. • Proficiency with Excel and Power Point • Bachelor’s degree or equivalent work experience • Minimum of 8+ years of relevant experience in consulting, sourcing/procurement/supply chain management function • Minimum of 4+ years of experience in managing global Customers, and suppliers (NA, EMEA, Australia) • Minimum of 5+ years of strategic sourcing, category management, and/or professional industry experience related to at the following sub-category areas: o Cleaning Services o Design & Workplace Services o Fit-out & Refurbishment o Food Services o Furniture o Grounds Maintenance (Landscaping, Snow removal) o Integrated Facilities Management o Office Services o Real Estate Services & Brokerage o Security Services (Manned and Systems) o Waste & Environmental (Hazardous, Non-hazardous, pest control) Bonus Points: • Ability to effectively lead formal strategic sourcing efforts within certain threshold related to Facilities related categories. • Solid understanding of and experience with quantitative and qualitative analysis • Ability to act independently and can interface with customers and suppliers via strong written and verbal communications skills • Ability to self-manage multiple priorities and operate effectively in a shared service delivery model • Ability to understand commercial value drivers with a good knowledge of competitors and current industry practices • Strong analytical, organization/time management and problem-solving skills • Collaborative in nature to ensure both internal and external stakeholders are being managed and engaged when appropriate • Ability to adapt to the varied corporate cultures and organizational structures of our customers
Roles and Responsibilities: • Lead and execute low to medium sourcing projects within the threshold limit, including all key steps such as sourcing execution, supplier negotiation, award recommendations, business case presentations and supplier contract execution, leveraging and Agile approach to drive efficiency in execution • Lead and facilitate (with the client’s cross-functional team) the selection criteria for supplier selection and evaluations • Responsible for supporting stakeholders in defining requirements (KPI, scope of work, volume forecasts…), opportunity definition and sourcing strategy. • Develop relevant RFP documents for projects or make recommendations for incumbent negotiations • Develops and expands category knowledge in support of sourcing projects • Analyse current spend in details, supplier base, supply pattern and define a granular baseline that will allow accurate savings calculation in developing Total Cost Models for the spend categories in consideration. • Provide industry and supplier research, market intelligence and financial analyses support to client. • Support development of subcategory market insights materials or benchmarks • Help client address urgent and critical business initiatives and projects with strong project management and procurement support. • Understand client’s business needs to develop optimal sourcing solution • Draft and negotiate contracts based on client templates, in a timely manner with appropriate legal support to ensure compliance with client standards.
Mumbai
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