Learning Operations Analyst
Designation: Learning Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Training Administrator Analyst will interact with client resources via email, phone call, instant messaging, etc. and will open a new case or search for an existing case to update in the Workday system (or other system of record). Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for? • HR Experience a plus • Problem Solving • Service Quality Management • Workday or Learning Management System (LMS) Experience a plus • MS Office Experience • Strong MS Office and Excel skills with focus on data analytics • Experience with problem solving and issue resolutionEducation Equivalent Bachelor or Graduate Experience 2-3 yrs. business experience with similar background 2-3 yrs. Human Resource experience with similar background Exposure to BPO or call center industry • Results & detail-oriented • Strong communication/organizational skillsKnowledge/Skills Requirements: • Good organizational & prioritisation skills. • Analytical and problem solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Attention to detail. • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills • English required • • • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills
Roles and Responsibilities: Learning Administration • Load Curriculum rules into notification system • Administer Course Information • Register users for Course • Manage Registration • Support Learning Delivery Inquiries • Assist learners resolve overdue learning activities
Bengaluru
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