Customer Contact Comms Analyst
Designation: Customer Contact Comms Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:German - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? HR Service Delivery is a process under Talent & HR offering/portfolio and consists in managing, providing support or interacting with any of the following sub-processes: Benefits; Health & Pension Provider Management; Case Management; Workforce & Data Administration; Base & Incentive Pay Administration; Compensation & Payroll; Recognition and Rewards; Salary Survey Management; Contact Center Support; HR Portal; Global Mobility; Process Pre-Payroll; Process Time Management; Agent Training/ Learning and Communications; Quality Assurance; Reporting; Technical Support and Administration; Workforce Management; Document Production; Employee & Job Data Change; Exit Management; Organization & Position Management, Onboarding Management Roles and Responsibilities: • processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools. • demonstrates knowledge of processes and related systems to effectively perform their responsibilities. • Solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems outside procedure. Job requirements: • Solves situations related to policies and holders/clients/ third party queries with the help of specific HR procedures • Ensures the accuracy of the documents processed according to the norms / objectives set by the direct manager • Update processes and procedures reflecting the acknowledged changes • Develops good client relationships and raises in time the risks related to client management / satisfaction • Subject to regular local supervision of progress against results. • Proactively performing preventive quality controls and taking corrective actions when errors occur.
What are we looking for? What are we looking for? • Adaptable and flexible • Ability to perform under pressure • Problem-solving skills • Open to working in rotational shifts as needed. • Required to work from the office five days a week. EXPERTISE: Process Knowledge • Expected to be knowledgeable about own work (responsibilities and metrics) and the work performed by their immediate team DECISION MAKING: Impact & Risk: • Typically receives direction and feedback from their supervisor or specialist colleague on setting priorities or assigning and managing tasks on a weekly/monthly basis • Expected consequences for mistakes in their work would include missing personal or team deadlines and may be escalated to their direct supervisor • Involved in risk mitigation decisions for their own work and immediate team Authority: • Responsible for decisions made about their own work and may contribute to their immediate team s decisions SCOPE: Problem Solving: • Expected to provide solutions to own problems and for those of their immediate team Complexity: • Provided guidance and instructions to help them complete complex activities. • Expected to complete tasks according to procedure. Span: • Breadth of responsibilities extends to own and team s projects/work efforts. COLLABORATION
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Mumbai
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