Delivery Lead Associate Director

Skill required: Trust & Safety - Content management
Designation: Delivery Lead Associate Director
Qualifications:Any Graduation
Years of Experience:18 to 28 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Enables a superior brand experience, accelerates responsible growth and creates a secure environment.We are seeking a dynamic and experienced Change Management leader to drive strategic and operational change initiatives within our Trust and Safety account.This role will be critical in ensuring smooth implementation of process,system, and cultural changes across the account, while enabling sustained adoption of new ways of working. The ideal candidate will have a strong background in change management, operational leadership, and trust and safety processes, with proven success in managing large-scale,cross-functional initiatives. The lead will be a single point of contact for senior leadership internal and client facing interactions for the account. With radical new technologies, the lead will be positioned to provide industry shaping ideas and thought leadership.Identify the spam content to provide genuine search results.Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards?. Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns. Once the complaint is processed the Trademark will be blocked from the Search Engine.The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our client’s terms of services.They review content that may be sensitive in nature.
What are we looking for? •Thought leadership •Ability to establish strong client relationship •Process-orientation •Collaboration and interpersonal skills •Corporate planning & strategic planning Change Management Execution: • Develop and implement change management strategies tailored to the unique requirements of the Trust and Safety account • Conduct comprehensive impact analyses and identify key stakeholders to ensure effective communication and adoption of changes • Define and execute change plans, including training, communication, and readiness activities, to minimize resistance and maximize engagement Process Optimization & Innovation: • Identify opportunities for process improvements in trust and safety workflows and operations • Lead the design and implementation of streamlined processes to enhance efficiency and quality • Foster a culture of collaboration among business lines by embedding a best practice sharing culture within Change management  • Partner with product and engineering teams to manage system-related changes, ensuring operational readiness • Leverage digital technologies to enhance the maturity and scalability of change management processes •Risk Management & Resilience Building: • Identify risks associated with change initiatives and develop mitigation strategies to address them proactively • Foster a culture of resilience, ensuring teams are prepared to adapt and thrive amidst ongoing changes Communication & Training: • Develop comprehensive communication plans to ensure all stakeholders are informed and engaged throughout the change lifecycle • Design and deliver training programs, resources, and tools to support teams during transitions • Establish feedback mechanisms to measure the effectiveness of communication and training efforts Performance Measurement & Reporting: • Define metrics to assess the success of change initiatives and their impact on operational performance • Provide regular updates and reports to leadership and stakeholders on progress, challenges, and outcomes • Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams KEY QUALIFICATIONS/SKILLS •• Any Graduation with at least 15 to 17 years of supervisor experience • Excellent oral and written communication skills • Proven experience in managing large-scale change initiatives within a fast-paced.
Roles and Responsibilities: •This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of Accenture • It requires development and execution of strategy to achieve key business objectives in area of responsibility • Interaction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical matters • Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments • Decisions have a major and lasting impact on areas outside of own responsibility • Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts •• Ability to establish a strong client relationship, sound decision-making and organizational skills • Ability to present complex information to a variety of audiences • Proficiency in MS office applications (Excel, PowerPoint and Word), knowledge of latest technology landscape is preferred • Strong understanding of trust and safety operations, compliance requirements, and industry best practices. • Experience in managing projects and data strategies for business outcomes • Certification in change management and project management methodologies (e.g., PMP, PRINCE, PROSCI, ADKAR) is a plus Working Conditions • Moderate travel to Accenture and Client offices depending on project involvement • Cyclical work shift including work hours at night • Overtime and support on calls may be required • Client holidays maybe observed instead of local holidays Other skills • Ability to work in a fast-paced work environment • Ability to meet deadlines • Enjoying challenging opportunities • Ability to solve urgent matters and work under pressure • Reliable, proactive approach to entrusted tasks • Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously • Adaptable to learn new processes, concepts, and skills. • Demonstrates the ability to work as part of a team adding positive attitude and business focus • Ability to communicate in a dynamic environment throughout all management levels