Service Delivery Ops Associate Manager

Skill required: Payroll - Payroll Process Design
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing service delivery across Asia/EMEA or the US region. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity. Primary Responsibilities / Accountabilities: • Should have a minimum of 9+ years of in-depth experience/knowledge in Payroll for any country i.e. US, UK, Europe, India, etc. • Should have a minimum of 7 years of experience in managing a team and client key stakeholders. • Understand and adhere to Data Protection Criteria. • Should have Payroll legislative understanding and knowledge, e.g., US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in the USA, State reciprocal agreements in the USA, etc. • Should have a good understanding of Payroll Controls/Checks to ensure Payroll is 100% accurate, i.e., Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. • Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be an added advantage. • Participate in the establishment and development of the operation, leveraging previous (Payroll outsourcing) experience to provide a differentiated service to the client • Initiate, design, and implement business process excellence improvements. • Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.). • Demonstrate, and seek to deepen, an awareness of business/industry issues and drivers. • Make decisions to improve the operation of the assigned service line and contribute to the advancement of the clients and Accenture s business. • Provide solutions to complex business problems within the service line. • Establish and maintain key relationships with the client, team leads, and client management. • Can act as SME
What are we looking for? Functional Competencies: • Excellent organizational & prioritization skills. • Multi-cultural awareness. • Excellent English Language communication skills. • Business Case Development. • Business Operations Management. • Business Process Design. • Business Process Implementation. • Operations Management. • Problem Solving. • Process Architecture. • Quality Management. • Service Quality Management. • Excellent Business Excellence knowledge. • Team Player. • Excellent Customer Service skills. Education Qualification: • Bachelor’s degree (Any discipline). Experience: • Should have a minimum of 9+ years of in-depth experience/knowledge in Payroll for any country i.e. US, UK, Europe, India, etc. • Should have a minimum of 7 years of experience in managing a team and client key stakeholders. • Should have prior Team Handling experience (minimum 5 years). Skills / Knowledge: • Should have Payroll legislative understanding and knowledge, e.g., US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in the USA, State reciprocal agreements in the USA, etc. • Should have a good understanding of Payroll Controls/Checks to ensure Payroll is 100% accurate, i.e., Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. • Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be an added advantage. • Payroll certification would be a plus. • Strong MS Office and Excel skills. • Proficient with Operational Excellence Practices
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts