Supply Chain Operations Senior Analyst
Designation: Supply Chain Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
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What would you do? The Team Leader - Supply Chain (Order Processing) will oversee and manage a team of order processors to ensure efficient and accurate processing of customer orders. This role involves coordinating with various departments, monitoring performance metrics, and implementing process improvements to enhance operational efficiency and customer satisfaction. You will be part of Supply Chain Planning Team which is responsible for end to end supply planning and execution Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.
What are we looking for? Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in supply chain management software and order processing systems. Analytical and problem-solving abilities. Ability to work under pressure and meet deadlines. .
Roles and Responsibilities: Team Management: Lead, mentor, and motivate a team of order processors to achieve daily, weekly, and monthly targets. Conduct regular team meetings to communicate goals, provide feedback, and address any issues. Manage team schedules, including shifts and leave planning, to ensure adequate coverage. Order Processing: Oversee the end-to-end order processing workflow, ensuring orders are processed accurately and timely. Monitor order processing systems and resolve any issues or discrepancies that arise. Ensure compliance with company policies, procedures, and quality standards. Performance Monitoring: Track and analyze key performance indicators (KPIs) related to order processing. Prepare and present regular performance reports to senior management. Identify areas for improvement and implement corrective actions to enhance team performance. Process Improvement: Continuously evaluate and optimize order processing procedures to improve efficiency and reduce errors. Collaborate with other departments (e.g., logistics, customer service, IT) to streamline processes and enhance overall supply chain operations. Stay updated with industry best practices and incorporate relevant changes into the workflow. Customer Satisfaction: Ensure high levels of customer satisfaction by maintaining accurate and timely order fulfillment. Address and resolve customer complaints and issues related to order processing. Implement strategies to enhance the customer experience and build long-term relationships. Training and Development: Provide ongoing training and development opportunities for team members to enhance their skills and knowledge. Conduct performance appraisals and provide constructive feedback to team members. Foster a positive and collaborative team environment.
Kolkata
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