Service Delivery Ops Analyst
Designation: Service Delivery Ops Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Experienced senior level with good leadership skills that is expected to manage client’s technical communication, provide technical guidance to his team leadership, supervise team’s knowledge level, proactively lead research of new trends and technologies and provide documentation, processes and support tools for production and delivery optimization.
What are we looking for? QUALIFICATIONS REQUIRED: • Any Degree/Diploma (10+2+3)/ Bachelors in Engineering/ Technology in Computer Science/Electrical/Electronics (B.E./ B.Tech/ BCA/ BSc) EXPERIENCE (Must to have skills): • Min. 8-10 years of overall experience • Min. 2-3 years of experience leading team of developers • Agile project management • Exceptional leadership skills, Communications skills & Client Management skills • Strong customer service, team development, problem solving skills and adaptability to changing environments • CMS: Recent experience working with a CMS • OS: At least Basic Linux, Windows Server 2003/2008, XP, Vista, 7 • Programming languages: HTML/HTML 5, CSS/CSS3, javascript, JSOO, Jquery and Jquery Mobile, Responsive design • Databases: My SQL • Tagging/Tracking: Google Analytics, Atlas, Webtrends • Other Tools: Microsoft Office Excel (advanced) for data analytics, Suvbersion • Flexible with shifts • Certifications – ITIL, SixSigma, PMP, Digital Marketing (Adobe)
Roles and Responsibilities: •• Provides the technical point of view for incoming tasks • Creates or reviews tasks time estimations • Provides alternatives to deal with technical challenges • Supports the manager with workflow supervision and improvements • Supervise and promotes the best practices application • Provides significant documentation for team s common task or processes • Supervise interview for new team members • Provides guidance for induction process • Supervise and promotes team s knowledge transfer and team member s career path • Help Managers on the creation and follow up of technical action plans for the team • Support team members on meetings or negotiations that may require technical knowledge • Give or coordinate individual or group trainings on important technical matters • Analyze team metrics and suggest actions • Promote team knowledge transfer • Get involved in the whole development life cycle in all tiers: analysis, design, implementation, evaluation and progress monitoring
Mumbai
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