Customer Service Analyst
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
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What would you do? "• 4+ years of experience in US Retirement Services domain – Defined Contributions – Managing Institutional contributions/ payroll contributions • Alternatively, 3+ years experience in payroll processing (preferred) • Remittance file management, Incoming contribution management, Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox management • Process incoming contributions for assigned clients\transactions. Includes; o Manual formatting nonstandard payroll files received (large data), excellent excel skills, data formatting, text to column de-limit. Analytical skills to separate out various contribution sources o Suspense resolution, research and match contributions that don’t auto match to a source o Resolve errors from a remittance file and review reports prior to posting o Individual contributions - Create deposit TSA/ TPA others, based on contribution received from Lockbox, Wire, ACH, Cheques • Communication: Work with plan administrators and Customer Service Management via email and phone for sending Good Order Notices (GON) and or payroll issues o resolve suspense contributions • Ensures all items are processed and\or resolved in a time. Supports business in audit processes. • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. • Perform research on all processing irregularities and drive issues to resolution • Strict adherence to non-disclosure of client information by preserving client confidentiality. • Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with stipulated time • Take active participation in process improvements and automation opportunities. "
What are we looking for? "• Ensure Quality Control standards that have been set are adhered to. • Excellent organizational skills with ability identify and prioritize high value/ aging transactions. •• Completing assigned responsibilities and projects within timelines apart from managing daily BAU. "
Roles and Responsibilities: "•• Bachelor’s degree • Experience in the US retirement industry • Experience using Omni or any other Record Keeping platform (preferred) • Open core Night shifts based on business requirements • Good verbal & written communication skills in English • Good typing skill and attention to detail. • Good time management skills • Ability work independently "
Hyderabad
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