HR Service Delivery Associate Manager

Skill required: Talent Acquisition - Talent Identification
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards. Assess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps.
What are we looking for? "Essentials: • Bachelor’s degree (Any decipline) Desirable: • Post graduate in human resources or related discipline • Certification in Success Factors Recruitment module • HR Domain certification / recruitment certification " "Essentials: • 8+ years of HR experience • 6+ years of experience in a Recruitment Managed Service environment (Preferably International support), RPO (recruitment process outsourcing) or an in-house corporate recruitment team • 4+ years of team handling • 4+ years of Client / stakeholder engagement in outsourcing environment Desirable : • Experience in RPO set up for multi- country support • Working knowledge of Success Factors - recruitment & onboarding modules • New process transition • Agro-chemical recruiting"
Roles and Responsibilities: •"•Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes• Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. • Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason •Communication,training and implementing relevant Process knowledge change/updates to the team.• Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).•Plan,implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards•Create & implement robust Internal quality controls to ensure accuracy levels are met.• Manage Weekly and Monthly MIS inputs to Ops Manager and SDL.•Monitor/measure performance through regular process reviews of metrics • Drive productivity measures for optimum utilization of FTEs• Create & implement governance mechanism to ensure compliance to defined process requirements.• Demonstrate the knowledge & subject matter expertise to help resolve issues.• Review process on a regular basis and re-engineer when required by change requests•Review Change Requests, do impact analysis and cascade changes to team • Manage amendments to internal metrics with onshore as well as SLA with client• Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives.• Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows.•Participate actively in organizational wide initiatives like business Excellence etc.•Create a logical plan, realistic estimates and schedule for an activity or project segment.• Manage system downtime & system issues data and escalate to appropriate sources • Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals• Encourages clients to actively participate in developing solutions and to raise concerns.• Identifies & implements improved/innovative work processes or client/customer service.•Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery•Independently identify and resolve complex issues/problems within own area of responsibility.