Total Rewards Analyst

Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: Total Rewards Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? This role involves a deep understanding of Compensation & Benefits, leveraging expertise to solve specific problems, training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication. Process Support: • Read, understand, and analyze client processes as a subject matter expert. • Execute processes accurately and timely as a hands-on processor. • Master the given process and assist team members with process-related queries. • Escalate issues and seek advice when faced with complex problems. • Ensure high quality of written and verbal English skills within the team. • Create logical plans, realistic estimates, and schedules for activities or project segments. • Ensure LWI’s are followed and updated regularly, and train team members on process updates. • Maintain, validate, and update process documentation to ensure compliance. • Perform root cause analysis on issues and suggest corrective actions. • Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. • Participate in knowledge transfer and acquire in-depth knowledge of processes as an SME. • Engage in various internal or client initiatives related to processes. • Understand existing performance metrics, how they are measured, and improve the measurement system. Team Support: • Plan proper allocation of work. • Support team lead/manager with daily stats/reporting and MOS. • Be available on the floor to resolve process-related issues. • Participate in team-building activities and organizational initiatives. • Conduct training needs analysis for the team through quality reports and knowledge tests. • Follow the quality check and audit mechanism to ensure delivery on SLAs. • Ensure and maintain the security and confidentiality of client data. • Assist in training/educating team members on learning and acquiring skills in processes.
What are we looking for? Functional Competencies: • Knowledge of Compensation & Benefits management and performance management processes. • Strong MS Office and Excel skills. • Strong command of written and verbal English language. • Proficient with business excellence practices. •SAP SuccessFactors •Experience: • Essentials: 4-6 years of overall experience, with 3+ years in Compensation & Benefits and performance management processes. • Desirable: HR domain certification, SuccessFactors experience, exposure to the BPO industry. Skills / Knowledge: • Excellent interpersonal skills to build effective relationships with stakeholders. • Strong customer orientation and responsiveness to urgent requests. • Resilience and ability to work under pressure. • Good organizational, prioritization, and multi-tasking skills. • Analytical and problem-solving skills. • High levels of confidentiality. • Attention to detail and quality-driven in communications and system transactions. • Ability to handle customer complaints professionally and escalate when appropriate. • Basic leadership and coaching skills. • Teamwork and collaboration. • Self-driven and results/target-oriented. • Flexibility to work in shifts. • Multi-cultural awareness. • Client interfacing skills (email and phone): good email etiquette, strong email drafting, and good phone etiquette.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts