Tech Product & Offering Dev Sr Manager
Designation: Tech Product & Offering Dev Sr Manager
Qualifications:Any Graduation
Years of Experience:18 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Technology Innovation Senior Manager for Digital Inside Sales will serve as the “CTO” for the Digital Inside Sales offering and have overall responsibility for the technology innovation agenda and roadmap for the Digital Inside Sales business. This role will be responsible for developing and driving the technology enablement strategy for Digital Inside Sales operations. The selected candidate will work closely with the Intelligent Sales and Customer Operations Technology Lead, Growth Business Lead and Offering Lead to align on strategies and to create new and innovative offerings enabled by technology. This role will collaborate with other key team members across the business, including regional and functional heads of delivery, sales, account management, product management and solutioning and will support sales, business development, and innovation program management activities as needed. This role will have responsibility for managing the full innovation and technology management lifecycle (visioning & ideation, concept development, commercialization/scaling, and ongoing product management including learning enablement). This responsibility will include the development of both the rolling 3-year roadmap for the business but also the operating roadmap for the business for each fiscal year including required funding investment and resource plans.
What are we looking for? • Digital Inside Sales technology transformation expertise • Industry Platforms in Digital Inside Sales. • Custom and Cloud Solutions in Digital Inside Sales including voice solutions • Ability to identify and assess complex problems for area of responsibility and create solutions in situations that require in-depth analysis and knowledge of organizational objectives • Ability to learn new business processes and software applications quickly • Strong leadership skills, including proven ability to attract, build, mentor, and direct a high-performing, cohesive team • Ability to interface with customers and suppliers via strong written and verbal communications skills • Ability to collaborate with internal stakeholders in driving intended objectives effectively • Gravitas while working with VP and C-level stakeholders • Experience driving transformational change • Excellent organization/time management and problem-solving skills • Strong ability to effectively manage in a matrix organizational structure working with multiple internal clients • Ability to adapt to the varied corporate cultures and organizational structures of our customers The selected candidate will be responsible for coordinating across the Accenture Innovation Network, leveraging resources with special skills to develop assets in support of the Intelligent Sales and Customer Operations business. The role also entails running the Application and Platform products within the Digital Inside Sales; managing the teams to deploy and support the technology products across the Clients. This role will be responsible for requesting and managing innovation funding support and planning annual financial recoveries for technology related expenses and managing these budgets to target.
Roles and Responsibilities: • Ownership of “SyOps for Digital Inside Sales” – Which is the Go To Market Platform for Accenture Operations • Define Key Intelligent Automation Solutions as part of SynOps which are • Complimentary to client’s core Inside Sales / CRM platforms • Provide key functionalities of Work Flow / AI and Analytics • Provide Key automationa cross Front Office • Innovative Customer Service solutions in the Digital Inside Sales functions • Provide oversight for the SynOps for Digital Inside Sales technology strategy and roadmap. • Support Delivery of Digital Inside Sales – Technology Solution for all Client Projects. • Develop proposed investment plan to enable the specific tech strategy and roadmap, including managing approved investments through their lifecycle. • Support select sales opportunities by providing technology and innovation thought leadership and support. Develop assets and provide relevant information to enable solutioning and sales teams. • Communicate regularly with global account delivery teams to gain feedback on current tool effectiveness, challenges, future needs, and opportunities. • Represent the Digital Inside Sales operations ’ Offering by presenting our technology thought leadership in various forums / sessions. • Lead the fundamental shift in how the Digital Inside Sales operations business applies key technology innovations to deliver increased value and business outcomes for our clients. • Influence / enable Accenture and its clients to adapt new business strategies in a disruptive world. • Establish and maintain an ecosystem of best of breed market products. • Implement best of methodologies and practices on Digital Inside Sales platforms brought forward by the Operations Clientele. • Build strong internal and external networks for the interchange of ideas between Accenture and decision makers, thought leaders, and the wider professional community. This job description reflects management s assignment of essential functions. It does not prescribe or restrict other responsibilities that may be assigned.
Bengaluru
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