Service Delivery Ops Senior Analyst
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction.
What are we looking for? Minimum 8 years of relevant experience in Supplier Management or Procurement domain "Minimum 3 years of experience in Supplier performance management focusing on: Improving performance and minimizing risk. Business procedures that manage the formulation and execution. Compliance of mutually accepted terms referred to as clause management." Minimum 3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations. Minimum 2 years of experience in Business Operations Management, Project Management or similar domain. Minimum 2 years of experience in working with virtual teams. Skills on digital platforms & tools like Ariba, SAP, Hiperos, Power BI, Sirion Lab, etc. External and internal stakeholder management Candidate should be able to demonstrate good understanding of Supplier contracts, contractual SLA and KPI management and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in the same. Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experience. Ability to lead and innovate in the delivery of operational activities proactively and independently. Technology Management experience. Understanding and development of Macros, Visual Basics, Process automations, etc. Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft Visio. Strong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts
Gurgaon
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