Service Delivery Ops Specialist

Skill required: Treasury - Treasury Cash Pooling & Netting
Designation: Service Delivery Ops Specialist
Qualifications:BCom
Years of Experience:7 to 11 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "• Responsible for managing the Treasury Management team. • Ensures compliance with requirements, policies and regulations by enforcing adherence to corporate systems, policies and governmental regulations, rendering opinions and advising management on needed actions. • Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. • Ensure that the SLAs and Operations metrics are met. • Guide, support, and work with other team leaders & team members • Prepare operating reports for clients and internal management. • Share feedback and execute performance management actions. • Execution of backup planning for all service delivery actions • Facilitate quality checks for the work performed by the team members. • Participation in performance review/governance discussions with client • Support process improvement projects • Responsible for managing the Treasury Management team. • Ensures compliance with requirements, policies and regulations by enforcing adherence to corporate systems, policies and governmental regulations, rendering opinions and advising management on needed actions. • Constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. • Ensure that the SLAs and Operations metrics are met. • Guide, support, and work with other team leaders & team members • Prepare operating reports for clients and internal management. • Share feedback and execute performance management actions. • Execution of backup planning for all service delivery actions • Facilitate quality checks for the work performed by the team members. • Participation in performance review/governance discussions with client • Support process improvement projects • Maintaining the standards of delivery consistently. • Ensure permanent supervision is completed in timely manner. • Ensure team is always fully aware of all the procedures and deadlines. • Ensure that the process documents are up to date and capture all new updates in the market. • Ensure operations are run in a risk-controlled environment with adequate checks and controls. •Design and implement solutions that forecast future operational, financial or market transaction cash flows, with varying degrees of certainty. "
What are we looking for? "• Maintaining the standards of delivery consistently. • Ensure permanent supervision is completed in timely manner. • Ensure team is always fully aware of all the procedures and deadlines. • Ensure that the process documents are up to date and capture all new updates in the market. • Ensure operations are run in a risk-controlled environment with adequate checks and controls. • Play active role and sponsor process improvements. • 121 with the team leaders to manage their expectations and take a stock of situation in office. • Participate daily / weekly / monthly governance meetings with the client (as appropriate) • Identify and groom high performers in the team. • Ensure robust succession plan in place. • Maintaining the standards of delivery consistently. • Ensure permanent supervision is completed in timely manner. • Ensure team is always fully aware of all the procedures and deadlines. • Ensure that the process documents are up to date and capture all new updates in the market. • Ensure operations are run in a risk-controlled environment with adequate checks and controls. • Play active role and sponsor process improvements. • 121 with the team leaders to manage their expectations and take a stock of situation in office. • Participate daily / weekly / monthly governance meetings with the client (as appropriate) • Identify and groom high performers in the team. • Ensure robust succession plan in place. "
Roles and Responsibilities: "•In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts "