HR Service Delivery New Associate
Designation: HR Service Delivery New Associate
Qualifications:BCom
Years of Experience:0 to 1 years
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What would you do? Manage pre and post payroll activities for a US based Client Payroll experience into US/International Distribute employees pay accurately and on time through chosen channels such as banks and execute the distribution of earnings statements either manually through pay slips or electronically through company portals.
What are we looking for? 1. Should be open to work on Multiple Shifts on rotational bases and extended shifts during payroll run. 2. Should be open to work on every alternate Sunday’s during Bi-Weekly Payroll run. 3. The process would involve in depth interaction with the onshore SME s, various client contacts at various levels and client’s employees 4. Should be proficient with Office Tools like PowerPoint, Excel, Word & Visio a. Payroll Software b. Oracle c. Outlook mailbox/ Group mailbox d. MS Office Excel, Word, PowerPoint and Visio e. Internet explorer: SharePoint
Roles and Responsibilities: 1. End to End understanding of activities performed for assigned Client in US payroll domain 2. In-depth understanding of Payroll processes supported by Accenture for different geographies 3. Escalation and resolution point for team members with regards to process related queries 4. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI 5. Understand the Risk associated with the process and the respective mitigation plan for each risk identified; Foresees and identify risks in advance using prior payroll experience to mitigate risk before failure; highlight risks to supervisors that can not be mitigated 6. Escalate issues and seek advice when faced with complex issues/problems. 7. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible 8. Ensures progress, issues and agreements are properly documented and acted upon 9. Ensure relevant process documents are readily availability and referenced while running day to day operations 10. Ensure process documents including the LWI’s are updated regularly 11. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 12. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance control
Mumbai
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