Learning Operations Senior Analyst

Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process Ensure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for? • Organize scheduling tasks, resources, and priorities. • Supervising a team of learning administrators or coordinators. • Developing and implementing processes and procedures for efficient learning administration. • Collaborating with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines. • Managing learning management systems (LMS) or other training platforms. • Tracking and reporting on training metrics, including participation rates, and learning outcomes. • Providing support to trainers and facilitators in delivering training programs. • Ensuring compliance with regulatory requirements and organizational policies related to training and development. • Evaluating the effectiveness of training programs and making recommendations for improvement. • Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems. • Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client / Operations). • Act as first point of contact for escalation of client and operational issues. • Manage issues to resolution • Project management skills (Planning & Organizing) • Adopt an analytical approach. • Strong organizational skills. • Ability to prioritize conflicting requirements. • Strong analytical ability (to devise and produce coherent management reports and statistics) • People management skills (Coaching, listening, giving direction) • Database knowledge (Software programs such as MS Access / Excel etc. plus client systems) • Basic financial analysis (Cost vs. Revenue) • Strong written and verbal communication skills • English language proficiency required. • Multi-cultural awareness • Passion for customer service • Initiative, Critical thinking / problem solving skills. • Work well within a team environment. • Good time management skills.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts