Claims Management Analyst
Designation: Claims Management Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. As a Travel Claims Adjuster, you will be responsible for investigating, evaluating, and processing travel insurance claims. Your role will involve assessing the validity of claims, ensuring timely and accurate resolution, and providing outstanding customer service throughout the process. - Review and process travel insurance claims, including medical, trip cancellation, and baggage loss claims. - Investigate claims by gathering and analyzing relevant information and documentation. - Communicate with policyholders, healthcare providers, and other stakeholders to obtain necessary information. - Evaluate claims to determine coverage, validity, and appropriate compensation. - Resolve disputes and provide clear explanations of claim decisions to policyholders. - Maintain accurate and detailed records of claim activities and decisions. - Stay updated on industry trends, regulations, and best practices.
What are we looking for? •Claims Processing •Detail orientation •Negotiation skills •Ability to work well in a team •Adaptable and flexible •Agility for quick learning - Bachelor’s degree in Business, Insurance, or related field preferred. - Proven experience in claims adjusting or a similar role, ideally within the travel insurance sector. - Strong analytical skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to handle multiple claims simultaneously in a fast-paced environment. - Proficiency in claims management software and Microsoft Office Suite.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Bengaluru
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