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Business Advisory Analyst
Gurgaon
Job No. aioc-s01563374
Full-time
Job Description
Skill required: Next Generation Customer Operations - Training and Performance Support
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are seeking a dedicated and experienced Trainer to manage and oversee the training requirements for our new hire induction and Coinbase program training. The Trainer will ensure continuous improvement of training materials and curriculum, effective knowledge sharing, and provide thought leadership to training and policy teams. This role involves collaboration with various teams to develop and deploy process changes, updates, and workflow improvements.
What are we looking for? Any Graduation • Process Improvement – Intermediate • Reporting and Analytics – Intermediate • Quality Management – Intermediate • Curriculum Planning – Intermediate • Learning Content Design and Development – Intermediate • People Management – Intermediate • Communication - Expert • Training and Facilitation - Expert
Roles and Responsibilities: • Manage overall training requirements and ensure sufficient training resources are available. • Flag resource constraints timely to align training plans with resource capacity. • Continuously improve Service Provider and Coinbase program training materials and curriculum. • Ensure effective knowledge sharing and sign-off processes for both Training and Policy. • Provide thought leadership on process/curriculum and content improvement opportunities. • Develop materials according to process standards. • Collaborate with the quality team on learning opportunities derived from quality audits, call calibration, and client feedback. • Evaluate and revisit training materials to ensure relevance and up-to-date content. • Create process knowledge tests, track, and monitor learning improvements. • Deploy process changes, updates, and workflow improvements from Coinbase. • Provide oversight on content revisions based on feedback from Coinbase subject matter experts. • Conduct classroom training, refresher trainings, and upskilling sessions. • Ensure training performance is tracked and delivered based on Coinbase requirements. • Monitor course assessments and manage employees during in-process training.
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are seeking a dedicated and experienced Trainer to manage and oversee the training requirements for our new hire induction and Coinbase program training. The Trainer will ensure continuous improvement of training materials and curriculum, effective knowledge sharing, and provide thought leadership to training and policy teams. This role involves collaboration with various teams to develop and deploy process changes, updates, and workflow improvements.
What are we looking for? Any Graduation • Process Improvement – Intermediate • Reporting and Analytics – Intermediate • Quality Management – Intermediate • Curriculum Planning – Intermediate • Learning Content Design and Development – Intermediate • People Management – Intermediate • Communication - Expert • Training and Facilitation - Expert
Roles and Responsibilities: • Manage overall training requirements and ensure sufficient training resources are available. • Flag resource constraints timely to align training plans with resource capacity. • Continuously improve Service Provider and Coinbase program training materials and curriculum. • Ensure effective knowledge sharing and sign-off processes for both Training and Policy. • Provide thought leadership on process/curriculum and content improvement opportunities. • Develop materials according to process standards. • Collaborate with the quality team on learning opportunities derived from quality audits, call calibration, and client feedback. • Evaluate and revisit training materials to ensure relevance and up-to-date content. • Create process knowledge tests, track, and monitor learning improvements. • Deploy process changes, updates, and workflow improvements from Coinbase. • Provide oversight on content revisions based on feedback from Coinbase subject matter experts. • Conduct classroom training, refresher trainings, and upskilling sessions. • Ensure training performance is tracked and delivered based on Coinbase requirements. • Monitor course assessments and manage employees during in-process training.
Qualifications
Any Graduation
Please be informed that at any given point in time, you can only have one "Active" application.
Please be informed that at any given point in time, you can only have one "Active" application.