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Func & Ind Intelligence Analyst

Mumbai Job No. aioc-s01563320 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Marketing Operations - Account Management
Designation: Func & Ind Intelligence Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Role Purpose The Industrial Global CX Offer Advisor is responsible for designing, delivering, and optimizing customer experience (CX) strategies and offerings within the industrial sector. This role supports the development of customer-centric solutions and ensures alignment with market trends, business objectives, and customer needs. By leveraging insights, innovative tools, and best practices, the CX Offer Advisor plays a critical role in enhancing customer satisfaction and driving long-term business success. Role requires Digital Marketing Ads & Promotion creation/design • Education: Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or a related field; advanced degree (MBA or equivalent) preferred. • Experience: o 5+ years of experience in customer experience, offer development, or related roles within the industrial sector. o Proven track record of designing and implementing successful CX strategies. o Experience working in a global, matrixed environment. o Familiarity with industrial products and services is highly desirable. In this role, you will be expected to implement client account plans through relationship development, paid media, programmatic and opportunity pursuits that builds deeper client relationships. This includes monitoring existing services to identify opportunities that provide additional and innovative value to the client.
What are we looking for? • Strong understanding of customer experience principles, tools, and methodologies. • Proficiency in data analytics platforms and customer feedback systems. • Knowledge of industrial sector dynamics and customer pain points. • Experience with CX journey mapping and service design. • Familiarity with digital transformation and CX technologies. • Excellent communication and stakeholder management skills. • Strategic thinking with a customer-first mindset. • Analytical and problem-solving abilities. • Project management expertise, with the ability to manage multiple initiatives. • Adaptability and innovation in a fast-paced environment. • Strong collaboration and teamwork skills.
Roles and Responsibilities: • Define and execute global customer experience strategies tailored to the industrial sector, ensuring alignment with organizational objectives. • Collaborate with cross-functional teams to design and roll out CX offerings, ensuring scalability and market relevance. • Utilize customer feedback, market research, and data analytics to inform CX initiatives and drive continuous improvement. • Work closely with regional teams, sales, and marketing to embed CX principles into product and service delivery. • Develop and track key performance indicators (KPIs) to evaluate the impact of CX initiatives and identify areas for optimization. • Stay abreast of CX trends and technologies, applying them to create innovative solutions that differentiate the organization in the market. • Provide guidance and training to internal teams on CX standards, tools, and best practices. • Address CX-related challenges, ensuring a seamless experience for customers and stakeholders.

Qualifications

Any Graduation

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

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Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review

 

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