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Service Delivery Ops Associate Manager

Mumbai Job No. aioc-s01562807 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Talent & HR Practice - Talent Management
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? •This role is responsible for the results of the Service Line activities to both Accenture and Client. • To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. • Accountable for ongoing management of effective client service relationship within the service line. • Develops new approaches and processes. • Interfaces with other team leads, management and client staff and ensures good working relationships. • Provide scalable HR Operation services Candidates with HRBP experience, In Talent Management you will need to support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes: strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.
What are we looking for? • Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels • Self driven • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Advanced leadership and coaching skills • Resilient and able to work under pressure • Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines • Continuous improvement mindset • Demonstrate high levels of confidentiality • Team Work & collaboration • Excellent Team Management Skills • Excellent communication & Customer Service skills • Strong MS Office and Excel skills Essentials : • Extensive and demonstrable experience of Hire to Retire HR Operations Processes • HR Service Delivery Experience • Multi-cultural awareness. • Strong MS Office and Excel skills • Proficient with Business Excellence Practices • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. • English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly • Proven track record of leading HR Operations team. • Knowledge and experience of HR Systems • Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Desirable : • HR Domain certification
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts Team Development : Actively looks for ways to grow skills and experience within the Service Line. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA’s and Human Resources Team on driving key People initiatives. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Communicates clearly and concisely, using appropriate level of detail, terminology and style. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues. Team alignment and work allocation within Team to deliver business results Keep the team engaged and motivated. Have succession planning in place. Actively drive & particpate in Team and Organizational events.

Qualifications

Any Graduation

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

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