Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. This individual will be responsible for auditing and ensuring the quality of technology systems and processes, in accordance with established standards, policies, and best practices. The role requires an analytical mindset, excellent problem-solving skills, and the ability to work in a collaborative environment to ensure compliance with quality standards. Eligibility – 2+ years’ experience in Order to Cash / Collections Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.
What are we looking for? •Problem-solving skills •Ability to work well in a team •Strong analytical skills •Ability to handle disputes •Commitment to quality • Strong written and verbal communication skills. • Ability to work independently as well as in a team-oriented, collaborative environment. • Attention to detail and ability to prioritize tasks effectively. 1. Strong understanding of quality control principles, audit methodologies, and compliance requirements. 2. Proven experience in quality auditing, technology operations, or quality assurance
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts • Evaluate and audit collections calls, emails, and other customer interactions to ensure compliance with company policies and industry regulations. • Review account notes, payment arrangements, and customer communication for accuracy and completeness. • Conduct periodic assessments of collections agents’ performance and provide constructive feedback to improve service quality. • Identify trends and recurring issues within collections processes and report findings for improvement.