Skill required: Tech for Operations - Technology Architecture
Designation: Solution Architecture Manager
Qualifications:BE/Any Graduation/Master of Engineering
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation In Technology Architectures, you will be a part of the development process of methodical information technology specifications, models & guidelines, using a variety of Information Technology notations. You will be estimating, architecting, implementing, testing, assessing & selling Technology Architecture, including but not limited to all the ADM Technology Architecture work-stream activities & deliverables, covering the required blueprint & roadmap, analysis, design, build, test & deploy phases. The role will require you to have deep technical proficiency, drive the creation of relevant and meaningful solution architectures, re-usable assets, and other deliverables that enables the overall business thus driving better performance.
What are we looking for? Candidate should have solution architect exp. in cloud contact center platforms like Amazon Connect, Genesys, NICE Cxone, Webex Should be skilled on solutioning global transformation and digitization projects – services like Lex, OB Dialer, Omnichannel and other latest BPO industry business/customer experience enhancement. Should have sound knowledge on global voice compliance and regulatory guidelines. Understanding of CCaaS pricing model and ways for cost optimization
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • you will act independently to determine methods and procedures on new assignments • Decisions individual at this role makes have a major day to day impact on area of responsibility • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts •This is the technical role on voice & contact center capability •Supporting voice & cloud contact center technology globally Playing a role of SME & engaged in solutioning for existing and new customers. Provide operational support for any escalated and complex issues In the past career, preferred Hands-on cloud contact center experience