Skill required: Network Operations - Problem Management
Designation: Network & Svcs Operation Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network This team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for? May represent the team and actively help in the preparation of documents to support tenders for contracts • Clean order validation of customer requirements to ensure smooth provisioning • Allocated work by the Inbox Manager and then plans and manages own workload in line with team performance targets and customer satisfaction • Liaises with various other departments including pre sales, product management, customer services and sales teams to ensure accurate data capture and provisioning • Raises all orders and MACD requests onto the various CRM systems to ensure order completion is in line with SLA and accurate billing • Proactively keeps the customer updated at all key stages of the order cycles • May attend and actively contributes to customer service reviews to build and strengthen relationships • Adhere to all documented processes & procedures • Manage ad hoc projects and undertake additional tasks and responsibilities to ensure timely service delivery Accurate records will be maintained to ensure MACD change requests can be completed in a timely manner, thus ensuring maintenance of a green order book and quality of service • May work on multiple orders at once • Supports both Consumer & Business accounts across the business • Supports customers with contracts for multiple solutions across multiple 3rd party suppliers
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts