Skill required: Marketing Operations - Web Content Management
Designation: Digital Content Management Associate
Qualifications:Any Graduation
Years of Experience:1 - 3 Years
Language - Ability:English - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Collaborate with client stakeholders and peers to create world-class customer experiences • Work in a cross-channel environment publishing content for desktop/laptop and mobile devices • Co-ordinate with the Intake team to assess content authoring needs of a given project • Manage the website on AEM - updating content, links, and files from DAM • Work alongside with the QA team to close any identified defects and variances in time • Ensure accurate and timely delivery of change request as per committed timelines. • Provide backup support to Senior Authors by assisting in completion of the daily ticket queue. •Attention to detail – Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content. Agility in working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities •Good communication skills – This role requires you to work closely with both internal & multiple client stakeholders for managing end-to-end web content authoring & publishing task. Therefore, clarity of thought & good communication skills is of utmost importance. Pipeline management – You will be required to liaise with client to assess the requirement on daily basis, analyze and understand the change requests submitted and communicates with intake team to obtain supplementary information. Keep track of the change requests in your queue to avoid any delay in delivery • Graduate with 2-3 years of experience in Web development and web publishing • General knowledge of CMS tools like WordPress, Adobe Experience Manager (AEM) • Knowledge on components, templates, and workflows and able to validate web pages • Experience of working in ticketing platforms like JIRA, Asana, Trello • Highly proficient in Microsoft Office applications including MS Excel • Experience in HTML, CSS is a plus but not mandatory • Prior experience of working with UX, product & SEO teams
What are we looking for? •Adobe Experience Manager (AEM) •Problem-solving skills •Ability to perform under pressure •Ability to work well in a team •Prioritization of workload •Atlassian Jira •Microsoft 365 SharePoint Online Development
Roles and Responsibilities: •Collaborate with client stakeholders and peers to create world-class customer experiences •Work in a cross-channel environment publishing content for desktop/laptop and mobile devices •Co-ordinate with the Intake team to assess content authoring needs of a given project •Manage the website on AEM - updating content, links, and files from DAM •Work alongside with the QA team to close any identified defects and variances in time •Ensure accurate and timely delivery of change request as per committed timelines. •Provide backup support to Senior Authors by assisting in completion of the daily ticket queue. •You will be an individual contributor as a part of a team, with a focused scope of work •Please note that this role may require you to work in rotational shifts