Skill required: Supply Chain - Warranty Management
Designation: Business Advisory Analyst
Qualifications:BE/Diploma in Automobile
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard response time) • Implement practices to improve operational efficiencies • Investigate ticket solutions & take appropriate decision a process SME and take initiatives to improve team performance • Diagnose complex automotive tickets and support dealer with an effective and quick solution to fix the concern • Control Module diagnosis as per new technology in Automotive • Implement practices to improve operational efficiencies The service involves offering support to the repairer who is facing challenges in diagnosing or fixing a technical issue with a vehicle under repair. This assistance encompasses several steps: comprehending and pinpointing the issue, ensuring the repairer has exhausted all available resources and followed the client s recommendations. In Warranty Management, you will be working on defining warranty offerings; run outsourced after-sales warranty support and entitlement programs; evaluate customer feedback and planned versus actual costs of warranty coverage; use warranty data analytics to reduce cost and improve product quality; increase recoveries from suppliers and design and deploy warranty solutions. The team also works on the verification and analysis of warranty claims based on available and external resources – a portal with supporting information.
What are we looking for? BE/Diploma in Mechanical/Automobile Engineering Experience as a Technician with high-end automotive brands Certified Level 4 Technician from a premium passenger vehicle dealership Proficient in control module diagnosis and electrical testing Strong communication skills Authorized HV battery certification (Senior Authorized Person for Battery)
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts