Skill required: Supply Chain - Mechanical Engineering
Designation: Business Advisory Senior Analyst
Qualifications:BE
Years of Experience:5 to 8 years
Language - Ability:English - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard response time) • Implement practices to improve operational efficiencies • Investigate ticket solutions & take appropriate decision a process SME and take initiatives to improve team performance • Diagnose complex automotive tickets and support dealer with an effective and quick solution to fix the concern • Control Module diagnosis as per new technology in Automotive • Implement practices to improve operational efficiencies The service involves offering support to the repairer who is facing challenges in diagnosing or fixing a technical issue with a vehicle under repair. This assistance encompasses several steps: comprehending and pinpointing the issue, ensuring the repairer has exhausted all available resources and followed the client s recommendations. This platform is a specialized technical resource utilized by the SERVICE PROVIDER to deliver SERVICES. It comprises all necessary materials, personnel, and resources that enable the SERVICE PROVIDER to maintain the service standards demanded by the CLIENT. Technically, the platform is classified as LEVEL 1, indicating that the SERVICE PROVIDER is accountable for providing primary TECHNICAL SUPPORT.
What are we looking for? •Aftermarket Services •Problem-solving skills •Detail orientation •Results orientation •Strong analytical skills BE/Diploma in Mechanical/Automobile Engineering Experience as a Technician with high-end automotive brands Certified Level 4 Technician from a premium passenger vehicle dealership Proficient in control module diagnosis and electrical testing Strong communication skills Authorized HV battery certification (Senior Authorized Person for Battery)
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts