Skill required: Employee Services - Workday Talent Management
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? User support/ End User Support • Provide support for all Tier 2 level inquiries including troubleshooting, data corrections, and business process clarification for all colleagues on Workday across the enterprise • Help users navigate challenges by leveraging training materials and other experience • Provide 1 on 1 coaching to help users troubleshoot errors • Self-serve knowledge base • Create and oversee incident tickets & identify assigned groups (functional, technical, reporting and data) and ensure that issues are resolved within a reasonable timeframe as per defined SLA’s • Reach out to other support areas when solution is not easily obtained Data Governance Support/ Production Support • Action various Workday inbox items pertaining to various Human Capital Management (HCM) business processes • Adhere to documented processes to ensure data is maintained accurately and timely • Understand data performance requirements and impact to current production • Analyze, explain and resolve business process and master data related inquiries from business community and provide root cause analysis solution & possible recommendations • Participate in data governance projects as required • Analyze issues (including data and process issues) and identify opportunities for systems and process optimization • Escalate technical issues to the HR Technology team and follow up with key stakeholders The Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.
What are we looking for? •Customer Communications •Customer Support Operations •Service Desk Management •Adaptable and flexible •Problem-solving skills •Written and verbal communication •Agility for quick learning •• Strong working knowledge of HRIS (Workday experience preferred) • Business knowledge working in the retail industry preferred • Demonstrated in-depth process knowledge HR processes and the employee life cycle • Strong analytical skills and problem solving skills • Strong time management skills • Proven ability to respond to new situations and work in a constantly changing environment • Able to effectively manage multiple projects and prioritize work in order to meet deadlines • Strong communication, interpersonal, facilitation and presentation skills required for communicating to all levels within the organization. • Team player with a passion for learning and training. • A self-starter with demonstrated ability to thrive in a fast paced work environment • An above average experience using MS Office •Workday
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts