HR Service Delivery Associate

Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Reporting to the Manager, Pension and Benefits, this position focuses on the support and administration of various leave of absences and time off plans. The role will have an emphasis on disability administration for over 190,000 colleagues across all divisions of LCL. • Investigate inquiries and provide timely resolution in a professional and confidential manner • Liaise with external providers (i.e. carriers, third party administrators) and internal providers (HR/LR, Medical Services Group, Management, etc.) for resolution of issues and claims • Liaise with HR and Store Management on leave of absence and time off policies and procedures • Facilitate applicable leave of absence training as required • Provide coaching to bookkeepers/Store Management/colleagues on leave of absence procedures and time off policies Disability Administration • Responsible for the day to day administration of weekly indemnity/short term disability, including eligibility, new claims, completion of the Employer Statement, follow-ups, information changes, etc. • Responsible for the day to day administration of long term disability benefits, including eligibility, information changes, etc. • Responsible for ensuring legislative/contractual/collective agreement compliance in daily administrative processing • Work with colleague and HR to highlight and resolve payroll/claims payment issues Employment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.
What are we looking for? •Customer Communications •Customer Support Operations •Adaptable and flexible •Problem-solving skills •Written and verbal communication •Agility for quick learning • Consistent track record of influencing and driving business improvement decisions. • Experienced people leader and coach. • Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor • Critical thinking ability, analytical mindset and professional judgement • Professionalism, integrity, and respect for confidentiality • Can work in a fast-paced work environment • Excellent communication skills & the ability to work at all levels of an organization •Absenteeism Management Process Design
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts