Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Reporting to the Manager, Pension and Benefits, this position focuses on the support and administration of various leave of absences and time off plans. The role will have an emphasis on disability administration for over 190,000 colleagues across all divisions of LCL. • Investigate inquiries and provide timely resolution in a professional and confidential manner • Liaise with external providers (i.e. carriers, third party administrators) and internal providers (HR/LR, Medical Services Group, Management, etc.) for resolution of issues and claims • Liaise with HR and Store Management on leave of absence and time off policies and procedures • Facilitate applicable leave of absence training as required • Provide coaching to bookkeepers/Store Management/colleagues on leave of absence procedures and time off policies Disability Administration • Responsible for the day to day administration of weekly indemnity/short term disability, including eligibility, new claims, completion of the Employer Statement, follow-ups, information changes, etc. • Responsible for the day to day administration of long term disability benefits, including eligibility, information changes, etc. • Responsible for ensuring legislative/contractual/collective agreement compliance in daily administrative processing • Work with colleague and HR to highlight and resolve payroll/claims payment issues • Lead a team of colleagues who provide a large range of support to the business to assist with problem resolution or providing information. This role also oversees the data analysis and reporting team. • Applies subject matter expertise, root cause analysis, and business relationships to drive continuous improvement in contact center; • Lead operations for testing and rollout of new programs or practices; • Collaborate closely with internal & external business partners to drive improvements in systems, reporting tools, training materials, or any other tools required to improve the team. • Develops new control systems (i.e., observation, reports, dashboards) to allow for continual operational improvement • Plan and monitor the implementation of improvement initiatives.
What are we looking for? •Customer Communications •Customer Support Operations •Adaptable and flexible •Problem-solving skills •Written and verbal communication •Agility for quick learning • Consistent track record of influencing and driving business improvement decisions. • Experienced people leader and coach. • Ability to juggle multiple conflicting priorities and objectives, while adhering to strict timelines and maintaining a positive demeanor • Critical thinking ability, analytical mindset and professional judgement • Professionalism, integrity, and respect for confidentiality • Can work in a fast-paced work environment • Excellent communication skills & the ability to work at all levels of an organization •Absenteeism Management Process Design
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts