Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
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What would you do? Process tickets from tool for spare parts deliveries, ensuring timely communication of Estimated Time of Arrival (ETA) to final customers via the ticketing tool • ETA Coordination: Work with logistics and expediting teams to collect accurate delivery timelines and relay updates to customers promptly. • VOR (Vehicle Off Road) Management: Prioritize VOR cases, ensuring urgent handling of parts to minimize vehicle downtime, with regular updates on internal systems. • Parts Allocation: Manage the allocation of spare parts from warehouses, coordinating with inventory teams to dispatch parts from optimal locations. • Issue Resolution & Reporting: Address supply chain delays, maintain accurate records of delivery status, and provide timely updates to both customers and internal teams • Liaising with customers, suppliers, and distributors. • Work closely with client and address risks/queries independently. • Generate client required reports and agreed frequencies. • Work closely with leads to understand their supply chain goals. To align business requirements with systems and process solutions that ensure overall objectives are met. • Provide Root cause analysis, What if analysis in the domain of PO placements/On-Time delivery/Inventory Planning/Exception Management
What are we looking for? •Written and verbal communication •Ability to establish strong client relationship •Ability to meet deadlines •Negotiation skills •Ability to perform under pressure
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts