Skill required: Order to Cash - Cash Application Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Primarily responsible for activities that follow the solution sales process, starting from order acceptance till invoicing / revenue recognition. Ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. NOTE: real estate background preferred- 40% Policies • Adhere to the procedures in compliance with policies Solution Order Management • Receive and review quote in WOT • Submit quote to OM • Reject quote as per guidelines in consultation with Team Leaders • Validation of imported order in OM • Process order in OM • Book order in OM • Acknowledge quote in WOT post order booking in OM • Carry out the responsibilities in line with TAT • Update Account Profile / Master Agreements as and when required Order Change/Cancel Request • Receive order change/cancel request • Validate complete request information • Obtain approval according to established guidelines • Enter Change Data into system • Notify requester Archiving, Records Retention and Audit Support • Provide archiving & records retention in accordance with NCR policies & practices including Electronic order jacket. • Provide internal and external audit Invoicing • Establish invoice preferences for customer in invoice engine • Validate Revenue Recognition - has been met per the terms and conditions of the contract and policy • Request for revenue deferral should be routed through the Team Leaders. • Trigger invoice in system • Send invoice file for printing and to all distribution channels (e.g. EBPP) General • Maintenance of client - Systems • Resource set up and updates • Performing project audits and evaluating and approving requests to bill • Supporting the monthly accounting close process and supporting critical business partner issues • Assisting in the implementation of IT system testing and upgrades from a user perspective, • Monitoring customers in use of applications for adherence to global best practices.
What are we looking for? •Cash Application •Order to Cash (OTC) •Billing Processing •Adaptable and flexible •Problem-solving skills •Written and verbal communication •Collaboration and interpersonal skills •Negotiation skills Operational: ? Ensure that the members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards ? Provide necessary support for System trouble shooting ? Lead eSCM initiative in Solution Order Management Team ? Identify and implement areas for process improvement ? Ensure effective backup plan is in place ? Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership ? Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA ? Ensure all the supporting documents are available to support Audit Financial: ? Identify areas of cost reduction by Process Improvements [Work and Non work related] ? Assess risks/costs associated with process delays and timely escalating the same to the leadership team •Accounting Reporting •Accounts Receivable (AR) Client/Customer: ? Ensure compliance with client’s policies and procedures ? Ensure timely communication to customers ? Create adequate back ups People: ? Participate in Team Initiatives/events ? One on one with supervisor on a regular basis ? Share ideas and seek clarification ? Support centre sponsored Team Activities ? Sharing best practices – (leverage the knowledge across teams) ? Create good relations with internal and external customers ? Working on the development of the people in the team Others: ? SO 404 compliance initiatives ? Ensure team members maintain high morale ? Emails / Voice mails or any other communication from the customer to be responded promptly ? Provide required MI reports ? Lead process improvement initiatives ? Provide Internal & External Audit Support
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts