Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Associate
Qualifications:BCom/Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Manages and execute Order to Cash, Billing • Support to maintain and improve service performance metrics reports including, but not limited to, timely customer invoicing in accordance with contractual billing terms • Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions. • Provide quality, cost effective service while looking at ways to contribute to process improvement in processes • Support month-end close of other OTC processes • May provide ad-hoc analyses and summaries of information as requested Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for? • Graduate of finance-related or business course; Accounting graduate an advantage • At least 6 months related working experience in OTC backend process. • Experience in any of skills below is preferred but not required. ? Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability) • Experience in any accounting ERP (Oracle, SAP, etc.) • Able to communicate well in English for verbal and written form • Analytical and fact-based decision-maker • Ability to quickly identify issues and risks and provide recommendations. • Experience in team interactions and facilitation • SSC, BPO experience an advantage but not required. • Able to perform analysis of data and tasks of medium to high complexity.
Roles and Responsibilities: • Manages and execute Order to Cash, Billing • Support to maintain and improve service performance metrics reports including, but not limited to, timely customer invoicing in accordance with contractual billing terms • Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions. • Provide quality, cost effective service while looking at ways to contribute to process improvement in processes • Support month-end close of other OTC processes • May provide ad-hoc analyses and summaries of information as requested