Skill required: Insurance Services - Property and Casualty Insurance
Designation: Risk Engineering Associate
Qualifications:BE
Years of Experience:1 to 3 years
About Accenture
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What would you do? The engineering Impairment Desk receives, and records notices of fire protection impairments from clients via email, voicemail, and phone calls; for hazardous conditions oversight and a second set of eyes in support of our clients. Responsibilities include collecting adequate detail to determine the severity of impairment, recording details in the impairment logging tool, notifying account engineers as required based on severity/duration, and tracking/following up with the client through the duration and successful closure of the impairment.
What are we looking for? The Customer Service Analyst takes inbound calls/voicemails/email requests, consolidates the issue, assesses the risk impairment, creates a ticket, and follows up with the Account Engineer or Field Engineer. The Customer Service Analyst also provides floor support to the team and does admin tasks such as, but not limited to, EOD reports, Team Stats, quality reviews, presentation decks, and uploading volume and quality data to the data warehouse tool. They are likewise tasked to present the team s monthly performance to the process owner. • Written and verbal communication • Strong analytical skills • Agility for quick learning • Ability to perform under pressure • Problem-solving skills Roles and Responsibilities: • In this role you are required to do analysis and solving of lower-complexity problems • Your day-to-day interaction is with peers within Accenture before updating supervisors • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts