Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:BCom
Years of Experience:1 to 3 years
Language - Ability:English - Expert
About Accenture
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What would you do? Review and analyze deductions taken by customers to identify discrepancies. Investigate the reasons behind deductions, such as pricing errors, shipment issues, or promotional allowances. Maintain detailed records of all deductions and resolutions. Gather necessary documentation to support claims and disputes. Liaise with internal departments (e.g., sales, customer service, and finance) to gather information and resolve issues. Communicate effectively with customers regarding deduction disputes and resolutions. Prepare regular reports on deduction trends, root causes, and resolutions for management review. Track and report on the financial impact of deductions on revenue. Follow up on unresolved deductions to ensure timely resolution. Identify opportunities for process improvements to reduce the occurrence of deductions. Collaborate with cross-functional teams to implement best practices. Ensure that all deductions are processed in compliance with company policies and accounting standards. Analyze data to identify trends in deductions, helping to develop strategies to minimize them.
What are we looking for? •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Ability to work well in a team •Strong analytical skills
Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts